Runnit - Terms of Service

1. Introduction

The website runnit.gg is fully owned and operated by 3-102-952577 Ltd, having its registered address at Los Yoses, Avenues Eight and Ten, Street Thirty-Nine, LY Center, San Pedro, Montes de Oca, San José.

3-102-952577 Ltd ("Operator" or "Company" or "We" or "Runnit") does not hold a license from any gambling regulatory authority.

These Terms of Service ("Terms" or "Agreement") govern your use of the gaming services offered through the website runnit.gg, including all mobile applications, desktop software, and related platforms owned by or licensed to 3-102-952577 Ltd (collectively, the "Platform"). These Terms establish the legal framework under which you ("User," "Player," or "You") may access and utilize the text, software, media, and other content published on the Platform (the "Content"). We urge you to review these Terms carefully.

The Platform is intended for personal, recreational use only. By accessing or using the Platform, you agree to: refrain from using the Platform or Content in violation of any applicable laws or regulations; avoid any conduct that could harm, disrupt, or degrade the Platform's functionality, availability, or quality; not employ automated tools, including bots, scrapers, or crawlers, to access, monitor, or extract data from the Platform or to bypass security measures; not use the Platform for competitive intelligence, fraudulent activities, or to advertise, market, or sell products or services to other users; ensure that any material you submit or upload to the Platform is lawful, non-offensive, and does not violate our rights or those of any third party.

These Terms represent the complete agreement between you and the Company concerning your use of the Platform and services. Except in cases involving fraud, these Terms supersede any prior agreements, communications, or understandings, whether oral, written, or electronic, between you and the Company regarding the Platform.

These Terms become binding upon you when you complete registration on the Platform and indicate acceptance by selecting the "I agree" checkbox. If you do not accept these Terms in their entirety, you must immediately cease using the Platform and refrain from accessing our services. By accepting, you confirm that you have thoroughly reviewed and agreed to these Terms. Furthermore, by utilizing any software owned by or licensed to the Company, you acknowledge your acceptance of these Terms. This Agreement encompasses: these Terms of Service; applicable game rules; any additional policies published on the Platform; terms governing promotions, bonuses, and special offers; and any other specific conditions designated as applicable.

Our Privacy Policy forms an integral component of these Terms and establishes the conditions under which we provide access to and operate the Platform.

The Company retains the right to modify these Terms at any time; any revised version shall remain effective until superseded by a subsequent update. We will notify you of modifications by publishing the updated Terms on our Platform. The revised Terms take effect immediately upon posting. You are responsible for reviewing the Terms before each login or use of the Platform. If you disagree with any updated Terms, you must discontinue use of our services. In such cases, you may close your account following our established procedures. Rules, explanations, and conditions pertaining to specific games or features, whether provided through separate links or within the Platform, are incorporated into these Terms by reference.

These Terms may be made available in multiple languages for informational purposes and user convenience. Only the English version constitutes the legally binding basis of the relationship between you and the Company. In the event of any conflict between a non-English version and the English version of these Terms, the English version shall control. The Company is under no obligation to provide translations. If you cannot read and understand these Terms or any subsequent updates in English, you must not register or use the Platform.

By using our services, you acknowledge and accept that you understand the inherent financial risks involved in these activities. You confirm your complete awareness of these risks and accept sole responsibility for any losses incurred while using our services.

Section headings in these Terms are provided solely for navigational convenience and do not themselves impose any obligations or limitations.

You acknowledge that any breach of these Terms may cause irreparable harm to us. Without limiting our other rights or remedies, and notwithstanding anything else in these Terms, you agree that monetary damages alone would be inadequate for any breach you commit. We shall be entitled to seek injunctive relief, specific performance, and other equitable remedies for any threatened or actual breach, without needing to prove special damages.

These Terms remain valid and enforceable until terminated according to their provisions or upon at least ten (10) days' written notice from either party. Termination does not affect provisions expressly intended to survive, which shall remain in full force and effect.

2. License Grant

Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, personal, non-transferable, revocable right to access and use the Platform on your personal computing devices that connect to the Internet for the purpose of participating in the games we offer.

The Platform is not intended for use by (i) individuals below 18 years of age (or the age of majority in their jurisdiction, whichever is higher), or (ii) individuals accessing the Platform from jurisdictions where such use is prohibited by law. The Company cannot verify the legal status of the Platform in every jurisdiction, and you bear sole responsibility for ensuring your use complies with applicable law. We do not intend to offer services that violate the laws of your jurisdiction. If you choose to use our services in contravention of applicable local, national, federal, state, provincial, or other laws, we disclaim all liability for the resulting consequences.

The Company and its licensors exclusively own all rights, title, and interest in the Platform, including its code, structure, organization, copyright, trademarks, intellectual property, and other proprietary rights. You may not, except as expressly permitted by applicable law: reproduce, distribute, publish, reverse engineer, decompile, disassemble, modify, translate, or otherwise exploit the Platform; or use the Platform in any manner prohibited by law or regulation.

The Company reserves all rights not expressly granted to you under these Terms and retains complete ownership of the Platform. You agree to bear sole liability for any damages, costs, or expenses arising from any unauthorized use you commit. You must immediately notify the Company upon discovering any unauthorized use by any person.

The name Runnit, its domain names, logos, trademarks, and other distinctive marks used by the Company are solely owned by the Company. Additionally, all Content on the Platform, including images, graphics, animations, videos, audio, music, and text, belongs to the Company and is protected by copyright and other intellectual property rights.

Except for third-party copyrighted materials and unless otherwise indicated, all copyright in the Platform pages and materials belongs to the Company. You may print or save Platform content for personal use and share it with others for informational purposes, provided that: such sharing is occasional and without charge; the content is not altered or modified in any way. Any other reproduction, transmission, or storage of any part of the Platform without the Company's written consent is prohibited.

We permit electronic links only to the main pages of the Platform from which the Company can be identified. You may not link to any other pages or documents hosted on the Platform without our prior consent. We reserve the right to request removal of any link to the Platform, and you agree to comply immediately with such requests.

We, our suppliers, and third parties who have authorized us to use their materials own all trademarks, copyrights, and intellectual property rights in the Platform Content. These may not be reproduced without our prior written authorization. Nothing in these Terms grants you any ownership rights in the Content or Platform.

3. User Accounts

To access services on the Platform, you must personally register an account with us.

During registration, you must provide a valid email address and select a username and password for accessing the Platform. You must complete all mandatory fields in the registration form. You bear sole responsibility for ensuring that all information you provide is accurate, complete, and current. You must select a username that is not disruptive, offensive, or inappropriate.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your login details with anyone. We are not liable for any misuse or abuse of your account by third parties resulting from your disclosure of login credentials, whether such disclosure is intentional, inadvertent, active, or passive. You are prohibited from engaging in any activities that abuse Runnit's systems.

You are permitted to maintain only one Runnit account. If you attempt to open multiple accounts, all of your accounts may be blocked, suspended, or terminated, and any cryptocurrency credited to your account(s) will be frozen.

If you discover that you have more than one registered account, you must notify us immediately. Failure to report multiple accounts may result in account suspension.

You must inform us promptly upon becoming aware of any errors relating to your account or any calculations concerning bets you have placed. We reserve the right to void any bets affected by such errors.

Upon registering an account, you represent, warrant, and undertake that:

• You have reached at least 18 years of age or the legal gambling age in your jurisdiction, whichever is greater.
• You possess adequate legal capacity under applicable law to enter into this binding agreement and use our services.
• You will use the services exclusively for participating in the games we provide and not for financial transactions or other commercial purposes; your participation shall be strictly for personal, non-professional, recreational, and entertainment purposes only.
• You are registering for yourself and will participate in games on your own behalf, not on behalf of any other person.
• You will not sell, transfer, or assign the benefits of your account to any third party, nor will you acquire or attempt to acquire any account registered in another person's name.
• You are not a resident of, and are not located in, the United States, Netherlands, France, United Kingdom, Australia, Austria, Germany, Spain, Dutch West Indies, Aruba, Bonaire, Saba, Statia, Dutch St. Martin, Union of Comoros, or any sanctioned, blacklisted, or restricted jurisdiction (including Russia, Belarus, Iran, Syria, North Korea), or any other jurisdiction where gambling is illegal. You are responsible for ensuring that your use of the Platform is lawful in your location.
• You are solely responsible for employing any software, hardware, or technical solutions that circumvent restrictions on gambling websites in your jurisdiction.
• All funds you deposit are obtained from legitimate sources and are not the proceeds of illegal or unlawful activity.
• You will not participate in any fraudulent, collusive, manipulative, or unlawful activity related to your or others' participation in games, and you will not use any technical means that could influence game outcomes.
• You are solely responsible for reporting and paying any applicable taxes on winnings you receive from Runnit.
• You will not place wagers if your account balance is insufficient to cover the wager amount.
• You are not an employee, key personnel, service provider, or otherwise affiliated with the Company.
• You are not subject to any self-exclusion period from any Runnit account.
• You will provide truthful, accurate information and keep it current at all times.
• You are not a Politically Exposed Person (PEP), Head of International Organization (HIO), or a family member or close associate of such persons (as defined below), and you will promptly inform us of any changes to your status in this regard.
• You acknowledge sole responsibility for ensuring compliance, and warrant that you currently comply and will continue to comply, with all applicable local, national, federal, state, provincial, and other laws affecting your ability to access and use the Platform.

If you do not meet any of the foregoing requirements, you must not use the Platform. If the Company determines that you may be ineligible to register or use the Platform, we reserve the right to take any actions specified in Section 9.2 of these Terms.

For purposes of Section 3.7.15:

A. You are considered a Politically Exposed Person if you are a natural person who holds or has held prominent public functions, including: heads of state or government, ministers, deputy or assistant ministers; members of parliament or similar legislative bodies; members of governing bodies of political parties; members of supreme courts, constitutional courts, or other high-level judicial bodies whose decisions are not subject to further appeal except in exceptional circumstances; members of courts of auditors or central bank boards; ambassadors, charges d'affaires, and high-ranking military officers; members of administrative, management, or supervisory bodies of state-owned enterprises; directors, deputy directors, and board members of international organizations.

B. You are considered a Head of International Organization (HIO) if you currently hold or have held within the past five years the primary leadership position in an international organization or institution established by state governments or by international organizations formed by state governments.

C. You are considered a family member of a PEP or HIO if you are: a spouse, common-law partner, ex-spouse, or former common-law partner; a biological or adoptive child; a parent; a parent of a spouse or common-law partner (parent-in-law); or a sibling.

D. You are considered a close associate of a PEP or HIO if you: are a business partner or beneficially own or control a business with a PEP or HIO; are in a romantic relationship with a PEP or HIO; engage in financial transactions with a PEP or HIO; serve on the same board as a PEP or HIO; collaborate closely on charitable activities with a PEP or HIO; or are jointly listed on an insurance policy with a PEP or HIO.

We reserve the right to terminate your account and ban you at any time in our sole discretion. We may restrict, suspend, or terminate your access to your account at any time in our discretion, including pending completion of identity verification or source of funds verification.

4. Territorial Restrictions

Your ability to access the Platform does not, and should not be interpreted to, imply that such access or use is lawful in your jurisdiction or location. We expressly disclaim any representation or assurance regarding the legality of the Platform or your use of it.

We reserve the right, in our sole discretion, to restrict access to the Platform for individuals in certain territories or jurisdictions ("Restricted Territories"). Currently, these Restricted Territories include, without limitation: United States, Netherlands, France, United Kingdom, Australia, Austria, Germany, Spain, Dutch West Indies, Aruba, Bonaire, Saba, Statia, Dutch St. Martin, Union of Comoros, and any sanctioned, blacklisted, or restricted country (including Russia, Belarus, Iran, Syria, North Korea).

We use reasonable technological measures to prevent individuals located in Restricted Territories from accessing the Platform. You acknowledge and agree that we shall not be liable for any losses you incur if you access or attempt to access the Platform from a Restricted Territory, including any attempts to circumvent our technological controls.

Funds deposited by individuals located in a Restricted Territory, whether temporarily or permanently, shall be deemed forfeited and will not be refunded.

5. Deposits and Wagering

You may participate in games only if you maintain sufficient funds in your account. To fund your account, you must use the payment methods made available on the Platform.

We do not provide credit for game participation. You may only wager amounts available in your account balance, subject to any limits specified in the applicable game rules.

You may deposit funds by transferring cryptocurrency from wallets you control or through other payment methods available on the Platform. Deposits must be made using only your own funds.

Deposits are typically processed immediately, and your updated balance is reflected in your account instantly when using a payment service provider. We are not responsible for delays caused by our payment systems or by third-party service providers.

We reserve the right to employ additional verification procedures when processing deposits to your account.

Certain payment methods may involve additional fees.

You acknowledge that we apply a specific house edge on each wager placed in our games.

Your bank or cryptocurrency service provider may charge additional fees for deposits or currency conversion according to their terms and your user agreement.

Funds cannot be transferred from your account to another Player's account.

We may refuse any deposit in our sole discretion. Players whose accounts are blocked or suspended must not attempt to deposit funds. If a player deposits funds while their account is blocked or suspended, we reserve the right to retain those funds.

We are not a financial institution, and funds deposited in your account are not insured by any government agency or protected by any deposit guarantee scheme.

We may deduct any amounts you owe us under these Terms from funds held in your account, either partially or fully, without prior notice. You agree to fully compensate us for any losses we incur if you or anyone acting on your behalf initiates a chargeback, reverses a deposit, or cancels a deposit. You agree not to take any action, or fail to act, that could result in deposit cancellation.

If payment facilitators are involved in processing payments to or from you, or in registering or accepting your use of a payment method, we shall not be liable for any acts or omissions of the payment facilitator before we receive deposited funds or after we initiate a withdrawal transfer.

Minimum and maximum wager amounts are determined by us and may be changed without prior notice. We also reserve the right to adjust limits on individual accounts.

You are solely responsible for all account transactions. Once a transaction is completed, it cannot be reversed or changed. We are not responsible for missing or duplicate wagers and will not entertain disputes regarding missing or duplicated transactions. You may review your transaction history in the account section of the Platform after each session to verify that all requested wagers were accepted.

6. Withdrawals and Winnings

Cryptocurrency withdrawals will be sent to the cryptocurrency wallet address you specify when submitting a valid withdrawal request.

If we mistakenly credit your account with winnings that do not belong to you, whether due to technical errors, software malfunctions, human error, or otherwise, the incorrectly credited amount remains our property and will be deducted from your account. If you have withdrawn funds that do not belong to you before we discover the error, the mistakenly paid amount shall constitute a debt you owe to us (without prejudice to other legal remedies available to us). You must notify us immediately by email if an incorrect credit occurs.

We reserve the right to conduct additional KYC verification procedures for any withdrawal request.

Players seeking to recover funds from closed, locked, or excluded accounts should contact our customer support.

Wallets generated by the platform may have security risks associated with them, even besides private key exports.

All transactions are monitored to prevent money laundering. If you become aware of suspicious activity related to any games on the Platform, you must report it to us immediately. We may suspend, block, or close accounts and withhold funds if required by applicable anti-money laundering legislation or at the request of any governmental authority.

You are eligible to request a withdrawal under the following conditions:

• All deposited payments have cleared and are not classified as failed deposits.
• All identity verification and other checks required by anti-money laundering regulations and applicable legislation have been satisfactorily completed.

You acknowledge that all transactions may be reviewed to prevent money laundering, and any suspicious transactions may be reported to the appropriate authorities. We reserve the right to reject withdrawal requests and reverse withdrawals of unspent deposits until the source of funds has been adequately verified.

No ongoing investigation exists into: (i) a game defect associated with games you have played, requiring a temporary withdrawal freeze; or (ii) a material violation of these Terms by you, including fraudulent conduct, unlawful activity, or improper conduct such as cheating, collusion, or criminal behavior.

We reserve the right to delay or cancel withdrawals to conduct additional verification we deem necessary in our sole discretion. If irregularities are discovered during our reviews, we may refuse withdrawal requests and withhold funds.

All cleared winnings will be promptly credited to your account and made available for withdrawal, subject to these Terms. We reserve the right to report to, or withhold portions of your winnings as required by applicable law or competent authorities.

7. Bonuses and Promotions

We may, in our sole discretion, offer various bonuses and promotions from time to time. Each bonus and promotion has its own terms of use and specific requirements. By activating a bonus or promotion, you confirm acceptance of the applicable terms.

Once forfeited or deactivated, a bonus is no longer available to you and cannot be reactivated. Any bonus funds already credited to your account balance will remain available.

We reserve the right to remove bonuses from inactive accounts or accounts identified as engaging in bonus abuse.

We reserve the right to cancel bonuses that have been claimed within the claiming period or 60 days, whichever is shorter.

We reserve the right to cancel any bonus at our sole discretion.

We reserve the right to immediately cancel any promotion, bonus, or bonus program (including top-up rewards, referral bonuses, and loyalty programs) if we believe the bonus was incorrectly configured or is being abused. If such a bonus has been paid out, we reserve the right to decline withdrawal requests and deduct the bonus amount from your account.

We have sole discretion to determine whether a bonus is incorrectly configured or abused. If you use a deposit bonus, no withdrawal of your original deposit will be permitted until you satisfy the requirements specified in the deposit bonus agreement.

Bonuses may only be received once per person, account, family, household, address, email address, IP address, and shared computing environments (such as universities, schools, public libraries, workplaces, etc.). We reserve the right to close your account and confiscate existing funds if we find evidence of abuse or fraud.

We may require you to wager a specified amount of your own deposit before you can wager using any free or bonus funds we credit to your account.

You accept that certain promotions may be subject to withdrawal restrictions and requirements that must be fulfilled before funds credited under the promotion can be withdrawn. Such terms will be published as part of the promotion. If you withdraw before satisfying applicable wagering requirements, we will deduct the entire bonus amount and any related winnings before approving the withdrawal.

8. Account Closure

You may close your account by contacting customer support via email at [email protected] or Live Chat. All funds in your account are subject to applicable withdrawal fees. Repayment will be made to the same cryptocurrency wallet or bank account from which funds were deposited.

Runnit reserves the right to close your account and refund your account balance, less applicable withdrawal fees, in our absolute discretion without providing a reason or prior notice.

The Company reserves the right to request proof of age from any player and to restrict Platform access or suspend accounts of players who fail to satisfy this requirement.

9. Prohibited Practices and Misuse

The following practices and activities are strictly prohibited on the Platform and constitute violations of these Terms:

• Providing false or incomplete information or documents during the KYC procedure.
• Using stolen identity or payment information.
• Failing to provide reasonable explanations for suspicious activity on the Platform.
• Using the Platform's products and services in an improper or fraudulent manner.
• Engaging in criminal activity, including money laundering or any activities carrying criminal liability, including using illicit funds for gaming.
• Colluding with other players.
• Using systems specifically designed to predict game outcomes, place bets, or engage in activities that affect game results, distort normal gameplay, provide unfair advantages, or eliminate the element of chance.
• Performing actions that adversely affect Platform operations, including hacking, tampering, flooding, spamming, or similar conduct.
• Using the Platform for purposes other than entertainment.
• Selling or transferring your account to others, or conducting transactions between accounts.
• Profiting from situations where the Platform's software experiences errors or bugs.
• Initiating chargebacks.
• Abusing bonuses.
• Operating multiple accounts.
• Using the Platform while under the legal age.
• Violating any regulation contained in AML rules, other applicable policies, game rules, or specific rules in effect from time to time. Any determination of violation is within the Company's sole discretion and need not be justified to the player and may not be contested.
• Attempting to perform any actions reasonably deemed illegal in any applicable jurisdiction.

If the Company suspects or discovers any of the foregoing or other violations, we reserve the right in our sole discretion to cancel bets and winnings, block or close accounts, exclude players from participating in games, withhold payments, and report players to relevant authorities.

We will pursue criminal and contractual sanctions against any user involved in fraud, dishonesty, or criminal conduct. We will withhold payment to any user where such conduct is suspected. You shall indemnify and be liable to pay us on demand all costs, charges, and losses we sustain or incur (including direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising from your fraud, dishonesty, or criminal acts.

If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority in your jurisdiction) when you placed bets through the Platform, your account will be suspended to prevent further bets or withdrawals. We will then investigate, including whether you have been betting as an agent for or on behalf of a person under 18 years (or below the applicable age of majority). If we determine that you: (a) are currently; (b) were under 18 years or below the applicable age of majority at the relevant time; or (c) have been betting as an agent for or at the direction of a person under 18 years or below the applicable age of majority:

• All winnings currently credited or due to be credited to your account will be retained.
• All winnings obtained from betting through the Platform while underage must be paid to us on demand (if you fail to comply, we will seek to recover all associated costs).
• Any deposited funds that are not winnings will be returned to you OR retained until you reach 18 years of age at our sole discretion. We reserve the right to deduct payment transaction fees from the amount returned, including transaction fees for deposits we covered.

This provision also applies if you are over 18 years but are placing bets in a jurisdiction that specifies a higher legal gambling age and you are below that minimum age.

If we suspect you are breaching this provision or attempting to rely on it for fraudulent purposes, we reserve the right to take any necessary investigative action, including informing relevant law enforcement agencies.

10. KYC and AML Compliance

We maintain procedures to prevent money laundering, terrorism financing, fraud, and other illicit activities through use of our Platform. Our rules aim to comply with global best practices and recommendations.

As part of our global operations, we have established compliance measures commensurate with our services that are reasonably designed to detect and deter illicit activity on our Platform. Such measures include customer onboarding, compliance screenings, and transaction-based controls. We are not a financial institution under applicable law and are accordingly not directly subject to statutes and regulations applicable to certain financial institutions, money transmitters, or virtual asset service providers.

However, consistent with applicable AML regulations, we expressly prohibit and reject use of our products (including the Platform and services) for any illicit activity, including money laundering, terrorism financing, or trade sanctions violations, in accordance with various national anti-money laundering laws, regulations, and norms.

We monitor norm-setting parameters promulgated by the Financial Action Task Force (FATF) and relevant gaming trade groups in addition to applicable legislation, and will take action we deem appropriate to reflect legal changes.

Our intention is to follow global best practices in preventing our products from being used to facilitate such activities. These best practices include:

• Adoption of written policies, procedures, and controls reasonably designed to guard against money laundering, terrorism financing, and trade sanctions violations.
• Where appropriate, designation of a compliance officer to oversee implementation of policies, procedures, and controls.
• Provision of related education and training to relevant personnel.
• Independent review, monitoring, and maintenance of policies, procedures, and controls.

To comply with applicable rules and regulatory standards, we employ anti-money laundering procedures, including know-your-customer verification.

By using the Platform, you agree to the rules described below and authorize us to conduct various identity and contact information verification checks in our sole discretion or as required by third parties.

To use services on the Platform, you must be personally registered and maintain an account.

Upon registration, you may be required to provide the following information for identification purposes: full name; permanent residential address; date of birth; place of birth; nationality; and identification number.

If any personal information changes, you must notify us within 5 days of such change and provide updated information.

You must immediately inform us if you become a Politically Exposed Person (PEP). Such players will be subject to enhanced verification procedures.

You may be required to complete verification at any time for security purposes. We also reserve the right to verify your identity even if the mentioned deposit threshold has not been reached, including: when you request a withdrawal; during registration or ongoing monitoring of your activity when verification is deemed necessary in our sole discretion.

Verification means we will check information you submitted during registration against personal documents.

During verification, you may be required to provide one or more of the following documents: passport (identification page); national ID card (front and back); proof of address (utility bills for gas, electricity, fixed-line phone, or bank statements dated within the last 3 months); selfie holding your passport or ID.

In certain cases where our internal risk management system classifies you as a medium- or high-risk customer, or where verification is required by our partners (software providers, payment institutions), we may request additional documents such as: driver's license; additional recent proof of address; bank statements; copies of payment cards used to fund the account; payment documents; other documents confirming lawful possession and legal origin of funds.

Documents must be provided as high-resolution color photographs. Scanned versions are not accepted. All document pages must be fully visible.

Documents must be provided within 2 days of receiving a verification request unless another timeframe is specified in the request.

Verification typically takes up to 5 business days, though in rare cases it may take longer.

We reserve the right to cancel bets and winnings, block or close accounts, exclude you from participating in games, withhold payments, and report you to relevant authorities if:

• Any information you submitted is false or incomplete.
• Discrepancies exist between data provided during registration and data in verification documents.
• You fail to provide documents for verification or such documents are incomplete or false.

Additionally, we may refuse account registrations or block and cancel any account for any reason whatsoever at any time in our sole discretion without prior notice.

11. Responsible Gaming

Individuals under 18 years of age are strictly prohibited from using the Platform.

Online gambling is intended to be a fun and potentially rewarding form of entertainment. However, we have our players' best interests at heart and support responsible gaming.

As online gambling has grown, casino, sports, lottery, and other gaming platforms have become easily accessible at any time and from anywhere. This makes it more difficult for players to set boundaries.

Our games are designed to offer entertainment services intended for pure enjoyment. However, we want our players to gamble within their means.

Always remember:

• Gambling should be fun and entertaining, not a means of making money.
• Gambling is not a solution to financial difficulties.
• Establish a gambling budget and adhere to it. Monitor your spending and only play with amounts you initially decided upon.
• Do not chase losses or gamble with money allocated for other expenses.
• Verify that you are gambling only during free time allocated for leisure activities. Gambling should not interfere with your daily routine. Monitor the time you spend gambling.

To help players stay within their limits, we suggest that players who access our Platform always consider the following guidelines and tools:

• Game session timers.
• Deposit limits that can be set before play begins.
• Limits and tools to prevent underage gambling.
• Self-exclusion options.
• 24/7 support team to discuss concerns or questions.
• We provide links to self-help information and organizations.

12. Self-Exclusion

By requesting a self-exclusion period, you agree to comply with the following terms, which take effect when we implement your chosen self-exclusion period.

You may set limits on deposit amounts, wager amounts, or playing time on Runnit to help manage your gaming experience.

You may self-exclude for periods of 1, 3, 6, or 12 months, or permanently. Self-exclusion requests must be submitted via Live Support or email at [email protected].

Once self-excluded, you will not be able to access your account or withdraw funds during the exclusion period.

If you self-exclude while you have pending bets, those bets will remain valid and settle according to official results.

Once the self-exclusion period ends, you may withdraw winnings from qualifying bets. We do not cancel or void bets placed before self-exclusion takes effect.

Once self-excluded, you cannot modify or shorten the exclusion period or have it cancelled until the selected period has elapsed.

To extend your self-exclusion period, contact our customer support at [email protected].

After your self-exclusion period expires, you may request account reinstatement by emailing [email protected].

By self-excluding, you agree that:

• You will not create another account during the exclusion period.
• You will not deposit or attempt to deposit funds into any account on the Platform.
• You will not wager on the Platform during the exclusion period.
• This is a voluntary action initiated by you, and we will not be liable for any losses you incur during the self-exclusion period in any form.

13. Disputes and Complaints

If you are dissatisfied with any aspect of the Platform's operation or have complaints regarding your gaming experience, you should first attempt to resolve the issue with our support team through ongoing communication via chat. A support advisor will investigate your inquiry and respond.

During the internal review process, all communications may be recorded. If the contents of these communications are disputed, we will consult these records, which may be decisive in the ultimate resolution.

We aim to provide a substantive response to your complaint as quickly as practically possible and seek to resolve complaints within eight weeks from receipt. Depending on the complexity, our investigation may take longer than eight weeks. We will ensure that within eight weeks of receiving your complaint or dispute, we provide either a final response or an update explaining why we cannot provide a final response and when we expect to do so.

Notwithstanding anything to the contrary in this section, you must comply with the following obligations:

• Notify the Company within seven (7) calendar days after the session date if you disagree with the outcome of a specific game.
• Notify the Company within one (1) calendar month after the session date if you disagree with any other matters not directly related to the outcome of a specific game but relating to your account, including matters of payout, suspension, and bonus calculation.
• Refer any unresolved disputes to binding out-of-court dispute resolution, arbitration, or court proceedings in the applicable jurisdiction within three hundred sixty-five (365) days after the session date.

All claims you may have are personal, non-transferable, and not subject to assignment or inheritance. The communication language for complaints will be English.

If your initial complaint is sent to [email protected], it will be investigated and responded to according to the complaint resolution procedure established for support team communications. If the issue is not resolved through support team communication, you must submit your complaint to [email protected]. Such complaints may only be filed within 7 calendar days following the date when the basis for the complaint arose. If filed later, the Company may still consider the complaint but is not obligated to do so (unless otherwise stated in this section).

The Company will make best efforts to provide a full and detailed response regarding the complaint within 60 business days from the date of notifying you of complaint receipt. However, this timeframe may be extended in the following cases:

• If the issues raised are complex and require deeper investigation. In this case, the Company will notify you of the approximate resolution timeframe.
• If the issues raised require additional information from third parties. In this case, the 60-day period will be extended until all necessary information is received.

You must provide clear and comprehensive information about your identity and all relevant information concerning the complaint. If additional information is needed, the Company will request it promptly; however, this will extend response time.

For any disputes concerning the results of real-life gambling-related events, such as sports events, the Company's decision will be based solely on official information sources regarding such events. Information provided by other companies will not be considered.

The Company undertakes to:

• Not transfer any of your claims or elements related to such claims, including accounts, credits, funds, winnings, and entitlements.
• Resolve complaints through non-binding and voluntary mediation.
• Refer any unresolved disputes to binding out-of-court dispute resolution, arbitration, or court proceedings in the applicable jurisdiction.

All disputes with the Company regarding operational matters such as payouts, blocked accounts, delays, broken features, and similar issues must first be addressed with the Company using the methods described above.

14. Privacy Policy

General

This Privacy Policy governs how the Company collects and manages your personal information through your relationship with Runnit, your use of our Platform, and any pages or websites under our brand, including mobile or tablet applications owned or operated by us, or whenever we otherwise interact with you.

We may collect personal information from you during our business operations, including through your use of the Platform, when you contact us or request information, when you engage our services, or through your relationship with our staff and clients.

The principal legal grounds justifying our use of your personal data are:

• To perform an agreement.
• For the establishment, exercise, or defense of legal claims or proceedings.
• To comply with our legal and regulatory obligations.
• For legitimate business purposes. See "How We Use Your Personal Information" for details.
• Consent, where required by law.

Your personal information will be retained according to applicable data protection laws and the purpose for which it is collected and used, considering legal and regulatory requirements regarding minimum retention periods, AML regulations, limitation periods for legal claims, best practices, and business needs.

We are an international company, and information you provide may be shared with and processed by our offices and partner organizations.

We may also share your personal information with certain trusted third parties pursuant to contractual agreements, including:

• Professional advisers and auditors.
• Insurers and insurance brokers.
• Suppliers to whom we outsource support services, such as word processing, translation, photocopying, and document review.
• IT service providers and other service suppliers.
• Third parties involved in service provision.

Where necessary or for the reasons outlined in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies, and law enforcement bodies.

While unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will make reasonable efforts to notify you in advance unless legally restricted from doing so.

We do not sell, rent, or share your personal information with third parties in exchange for monetary compensation without your prior consent. If we reorganize or transfer all or part of our business in the future, we may need to transfer your information to new entities.

We may use social media platforms such as Facebook, LinkedIn, and X (formerly Twitter). If you use these services, you should review their privacy policies to understand how they handle your personal information.

We are committed to ensuring that personal information we collect about you is protected and is used, stored, and disclosed in accordance with the rules outlined in this section.

By using the Platform, you agree to be bound by this Privacy Policy. We may periodically review and update the Privacy Policy and reserve the right to change it at any time in our discretion by posting changes on the Platform. Changes take effect immediately upon posting. Your continued use of the Platform after posting constitutes acceptance of those changes. This Privacy Policy does not apply to websites linked to the Platform over which we have no control.

Personal Information

We may collect the following types of personal information from you:

• Name.
• Email address.
• Personally submitted preferences.
• Date of birth.
• Country of citizenship.
• Physical address.
• Identification number.
• Government-issued identification.
• Location data.
• Device information.
• IP address.

We collect, or may collect, this information through the following methods:

• Data input during account registration.
• Communication with players.

Collection Purposes

We collect your personal information only through lawful and fair means and in a non-intrusive manner to operate our business as an online wagering platform for the following purposes:

• For know-your-customer (KYC) identity verification.
• If you subscribe to our marketing communications.
• To process your application to become a member or player of runnit.gg or any managed subdomains.
• To provide and improve services to you.
• To identify you as a player and authenticate your identity for security purposes and to comply with legal obligations.
• To maintain your account.
• To enhance your experience on the Platform or by telephone, or to tailor or develop information, services, or products to suit your needs, which may include market research and conducting promotions.
• To inform you about our products or services we believe may interest you through email, SMS, or telephone communication.
• To create aggregate data about members through demographic profiling and statistical database analysis to provide to potential and existing stakeholders and to enable more efficient business operations.
• To respond to your questions, comments, or requests.
• To determine your liability to pay goods and services tax and other taxes where applicable.
• To comply with our contractual, legal, and statutory obligations.
• To take appropriate action if we have reason to suspect that unlawful activity or serious misconduct has been, is being, or may be engaged in relating to our functions and activities.
• To establish, exercise, or defend legal claims.
• To manage job applications.

If you do not provide the personal information we request, we may be unable to process your application to become a registered player, provide services, or respond to your inquiry or complaint.

By using our Platform, becoming a registered player, or otherwise providing us with personal information, you consent to our collection, use, processing, and potential disclosure of your personal information for the above purposes and on the bases described in this Privacy Policy.

Direct Marketing and Opting Out

We may occasionally use your personal information to inform you about our products, services, or promotional activities we believe may interest you. We may do this via email, SMS, telephone, or mail. If you no longer wish to receive marketing or promotional material from runnit.gg in any form, you may contact us at any time by emailing [email protected] with your request, with which we will comply as soon as practical.

Delete Personal Data

You may request deletion of your personal data if we no longer have a legal reason to continue processing or storing it. Please note this right is not guaranteed if we are subject to a legal obligation to retain your data. You may request deletion of your personal data by emailing [email protected].

15. Limitation of Liability

The Platform and Content are provided on an "as is" and "as available" basis. We make no representations, warranties, or guarantees, whether express or implied, regarding the Platform or Content, or their accuracy, completeness, timeliness, suitability, availability, reliability, or fitness for any particular purpose.

We do not accept responsibility for any loss arising from your use of the Platform or reliance on Content published on the Platform. We are not responsible or liable for any matter relating to you or third parties accessing or using the Platform or Content. We do not endorse, nor are we responsible for, the content of third-party websites that link to the Platform or are accessible from it.

The Company, its affiliates, and licensors shall not be liable to you or any third party in contract, tort, negligence, or otherwise for any loss or damage whatsoever arising from or connected with your or any third party's use of or access to the Platform or services, whether direct or indirect, including without limitation damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).

The Company, its affiliates, and licensors shall not be liable in contract, tort, or otherwise for any loss or damage arising from or connected with your use of any link contained on the Platform, nor are they responsible for content contained on any Internet site linked from the Platform.

In the event that we are held liable for any event under these Terms, our total aggregate liability to you under or in connection with these Terms shall not exceed (A) the value of bets or wagers you placed via your account in respect of the relevant bet, wager, or product that gave rise to the liability, or (B) USD $500 in aggregate, whichever is lower.

You confirm that the Company shall not be liable to you or any third party for any modification to, suspension of, or discontinuance of the Platform or services. You understand and acknowledge that if there is a malfunction in games or their interoperability, any bets made during such malfunction shall be void. Funds obtained from a game malfunction shall be considered void, as well as any subsequent game rounds using said funds.

We reserve the right to declare a wager void, partially or fully, if we determine there was an error, mistake, misprint, or technical error on the pay table, odds, or software. We shall not be liable to you whatsoever for any unrealized winnings resulting from voiding a wager in this scenario. Refunds are given solely at the discretion of our management. You hereby agree to fully hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damage, claim, and liability howsoever caused that may arise in relation to your use of the Platform or participation in games.

Any failure or delay by us in performing our service obligations shall not be deemed a breach of our obligations to you as a customer if such failure or delay is caused by force majeure, which includes but is not limited to flood, fire, earthquake, or any other natural disaster, act of war, riots, terrorist attacks, public utility electrical failures, lockouts, strikes, delays or disruptions of the Internet and telecommunications networks caused by human or natural factors, or any other event beyond the Company's reasonable control. We will not accept liability for any consequences arising from such force majeure events.

16. Additional Provisions

Applicable Law

The agreement between the Company and the player shall be governed by the laws in force in Costa Rica.

Language

These Terms may be available on the Platform in various languages reflecting the same principles. In the event of any conflict between foreign-language versions of these Terms, the English version shall prevail.

Entire Agreement

These Terms form the entire agreement between the Company and the player. You acknowledge that you have not relied on any representation, undertaking, or promise given by the Company or implied from anything said or written unless expressly stated in these Terms.

No Partnership

These Terms do not create any partnership. Nothing in these Terms shall be construed as creating any agency, partnership, or other form of joint venture between the Company and the player.

Severability

Each provision contained in these Terms is separate and severable from the others. If any provision is found to be void, invalid, or unenforceable for any reason, the remaining provisions shall remain in full force and effect.

Transferability

The Company reserves the right to assign or otherwise lawfully transfer this Agreement and all rights and obligations arising from it to a third party. If we transfer the Agreement, we will notify all affected players. You are prohibited from transferring or selling your account to another person.

Waiver

Any delay in enforcing this Agreement shall not be construed as a waiver of the Company's rights to enforce it.

17. Contact Us

If you have any questions about these Terms, please contact us at [email protected].